FAQs
what does your name mean?
our name is an homage to plant spirits and their healing properties. we rely on natural ingredients such as the shea nut tree, sweet almond, hemp, and other organic herbs and flowers to produce medicinal and spiritual offerings that are natural and beneficial to your body. we honor traditions and techniques of afro botany to add to the narratives of Black and Indigenous relationships to land as a source of refuge and healing. we see this connection to land spirit as our living embodiment of freedom that our ancestors paved the way for.
what are your offerings made from?
our oils are made with natural ingredients and includes a base of high quality unrefined cold pressed oils and intentionally selected natural healing crystals, herbs, and flowers . our body buttas are crafted with high quality raw and unrefined cold pressed butters and oils that are nutrient rich and highly beneficial for the skin. key ingredients we use are shea butter, mango butter, cocoa butter, sweet almond oil, olive oil, and hemp oil .
our beauty products are all natural, paraben and preservative free, and plant based. from our family to yours, we put lots of love and careful attention in each item that we create. we hope you enjoy our products as much as we enjoy offering them to you.
what is the shelf life of your offerings?
our products are made with natural ingredients and no preservatives, so be sure to store your offerings out of reach from direct sunlight and moisture and it will maintain its maximum shelf staple capacity.
for 100% oil based products ( body butters, oils, salves, bath salts ) products are best if used within one year of purchase. loose leaf tea generally stays fresh for around three to four months when stored in a bag and up to a year when stored in a tin or other airtight container like a glass jar. in order to maximize the freshness of your tea, we recommend storing it properly and protecting it from heat, light, air, and moisture whenever possible. in most cases, properly stored tea will still be good to drink for up to a year after purchase. herbal oxymels should be refrigerated and used within 6 months of purchase. dispose of any products that smell rancid.
what’s the policy on shipping, returns, and exchanges?
love and intention is eternally present within the offerings and services we provide. please allow your offerings to ship within 7-14 business days. we currently only ship within the domestic united states.
our operation is small and we cannot offer returns or exchanges during this time. if your package is damaged or lost in transit, please file a claim within 30 days of the shipping date through the mail carrier listed on your tracking info. if you would like to cancel an order, please reach out to us within 3 business days of placing your order.
be sure to list your correct shipping address during checkout. if your address is invalid and we are unable to process your order, you will receive a refund. if your package is sent back and you would like for us to ship it again, there will be an additional shipping fee.
thank you for your patience, understanding, and support.
peace and love
apotheshea